The following two questions were found on Yahoo Questions (the first from 6 months ago, the second from the same person 7 months ago) which can be seen at the link to the right. It is counter to all the propaganda we heard about Collins & Bone setting up and letting immaculate student housing. The money seems to have been spent on dreams and fantasies!
"Has anyone been with Diggs Letting Agency and had any bad experiences?
"I am in a student house with two other friends. And all we have had is bad experiences with them. We're sick of them. I would like to know if anyone has had any bad experiences too? Please help!
" • 6 months ago
"When we moved in in September last year, the sofa was broken and my bed frame too. The landlord was there to see it, and said he will get it sorted. As there are three of us living here, the sofa that was broken was only a two seat sofa. So there was only one chair! It took them 5 months to replace them.
"We've had letters from central recoveries to send debt collectors round to take anything that will recover the cost of the gas and electric bill, that Diggs were supposed to pay since January. We have sent them emails and rang them about this and maintenance problems that still needs doing.
"Cracks in the ceiling, walls. My wall has caved in, and the maintenance only glued a vent to the wall without filling it in; so now the hole has got bigger. My bedroom walls are soaked on the inside, and paint is dripping off; this is because it rained lightly for a day or two. I told them these problems, but they have not done anything about it."
"My letting agency isn't paying the British gas bill. What should I do?
"I'm a uni student. And from Christmas we have been getting letters from British gas, saying we haven't been paying our bills. Although it is our letting agency's responsibility to pay all bills. We told them in January, and they said they have sorted it and ignore any other letters we get. So we did.
"Until just recently our Internet and tv was cut off. We found out they haven't been paying that either! So we got paranoid, and decided to open the British gas letters that we had been getting. We were shocked to see they were final demands! Even though we gave one of the agency's staff a couple of the bills to take with her to sort out, it clearly hasn't because this morning we got a letter saying that they are going to take legal action.
"Debt collectors will come round if it is not paid!! We've told them so many times, but they haven't sorted it! There's three of us living here, and we always pay our rent in full. We're tired of chasing them about it. It's a lot of money, What should we do?"